Returns & Exchanges
What is your standard returns policy (excludes Navigator shoes)?
Hi-Tec Europe offers a generous 90-Day Returns Policy.
Returns are currently FREE for all UK customers via Collect+. Unfortunately, Republic of Ireland residents and those who are not able to get to a Collect+ store are still responsible for the cost of returns, unless your item is incorrect or faulty.
Items can be returned to us for either a size exchange or refund. This is providing that the item is returned within 90 days of your purchase date and that the items are in their original, reusable condition. This means that the product should not be damaged, dirty or marked. Therefore, please try on your new footwear on clean, carpeted surfaces and ensure you are happy with the look and fit before wearing them outside. In addition, please ensure you do not remove the tag or dispose of any of the original packaging until you are certain that you wish to keep the item.
Hi-Tec reserves the right to amend this returns policy at any time.
How do I return an item?
1. Fill in the form below to give us valuable feedback on why you are returning your item(s):
2. On the back of your dispatch note, tick whether you require a refund or a size exchange. If you would like an exchange, state what size you would like to exchange the item for.
3. Repack the returned item(s) in the original packaging, including your dispatch note in the parcel.
4. Return your item using one of the methods below:
COLLECT+ RETURNS (Free)
a. Go to the Collect+ website and create your label
b. Print the label and affix it to your parcel
c. Return your item to one of the 5,500+ Collect+ stores across the UK
Make sure to keep your proof of posting receipt until your refund or exchange has been processed.
ALTERNATIVE RETURNS OPTIONS (at your own cost)
If you do not have a local Collect+ Store or you are based in the Republic of Ireland, please follow the instructions below:
a. Affix a label addressed to:
Hi-Tec Europe Ltd
E-Commerce Customer Service
Southend on Sea
b. Return the parcel via a postal service of your choice.
Make sure you keep your proof of posting receipt until your refund or exchange has been processed.
How long will it take to process my return?
Please allow up to 14 days from the date we receive your returned item for the size exchange to be processed or the refund to be credited to your account. We will endeavour to process your return as quickly as possible.
What if you do not receive my returned item?
Please ensure you obtain a receipt as proof of your return and keep this safe until your refund or size exchange has been processed. Claims for lost returns will be refused if there is no receipt to prove that the item has been sent back to Hi-Tec.
What do I do if I received the wrong item or I think something is faulty?
We’re really sorry if this has happened! If the incorrect item has been delivered to you, please contact our Customer Services Team who will assist you with this.
What do I do if I purchased it from a Hi-Tec Europe retailer and wish to return/exchange it?
If you purchased your item from a Hi-Tec retailer, either in store or via any website other than www.hi-tec.co.uk, then the retailer’s own returns policy and warranty offer applies. Therefore, you must return the item to the retailer.
Should you experience any problems in returning your item to the retailer, please contact our Customer Services Team who will do their best to assist you.