|Product Use:||Hiking, Walking|
Great to deal with
Fulfilled my order within 48 hours with a great product.
I had a problem but .....
Service rating : I had a problem with my order, but the customer service staff were helpful and quickly sorted out the problem resulting in my complete satisfaction
Product : 2nd pair of this item purchased well satisfied
Service rating : Great return service. Replacement size arrived quickly. Thanks
Product : Great boots thanks. Matches photo
Service rating : lllllll
Product : I have also bought the shoe of a similar design that does not have material around the angle. The material around the angle made these boots very uncomfortable. The chaffed!
These boots are waterproof which is good. Unfortunately they do not breathe. Consequently my feet became soaking wet in my own sweat.
At the moment, we have a lot of ice and snow. The soles are unsuitable for walking on a slippy surface. I am not quite sure why, I suspect it is to do with the composition of the plastics.
Thank you for your feedback, we are sorry to hear that the boots are not a good fit for you. We do offer a 30 day comfort guarantee, but this is passed now as the purchase was over a month ago now.
With Kind Regards,
Hi-Tec Europe Ltd.
|Country||Delivery Option & Carrier||Delivery Time*||Cost|
|UK mainland (England, Wales, Scotland excluding Highlands)||Economy Delivery - Royal Mail||4-6 working days||£2.99 or FREE on orders over £40|
|Premium Delivery - Royal Mail||2-3 working days||£3.99|
Next Day Tracked Delivery - Interlink
|Next working day**||
£5.99 - any time
£10.99 - delivery before 12 noon
Northern Ireland, Highlands, Channel Islands, Offshore Islands
Not sure if this includes you? Check the postcodes at the bottom of this page
|Economy Delivery - Royal Mail||6-8 working days||£2.99 or FREE on orders over £40|
|Premium Delivery - Royal Mail||4-6 working days||£3.99|
|Next Day Tracked Delivery - Interlink||2-3 working days**||£5.99 - any time|
|Republic of Ireland||Tracked Delivery - DHL||4-6 working days||£3.99|
Delivery Terms & Conditions:
* Delivery times for Economy Delivery may be longer during periods of high demand. This will be clearly stated at the top of this page and on the basket page when this is the case, giving an indication of the delay up to a maximum of 14 working days.
Hi-Tec UK guarantees that orders will be dispatched in time to be delivered within the delivery times stated above unless clearly communicated otherwise on the Delivery and Basket pages. However, unfortunately we cannot guarantee delivery within the timescales where circumstances beyond our control, such as extreme weather, prevent the postal service or relevant carrier from being able to make the delivery.
** Next Working Day delivery orders must be placed before 1pm Monday-Thursday to be delivered next day. Orders placed before 12noon on Friday will be delivered Monday. Orders placed after 12noon on Friday or on Saturday and Sunday will be delivered on Tuesday. No orders will be shipped or delivered on UK Bank Holidays. Please be aware that residents from Northern Ireland, Highlands, Channel Islands and UK Offshore Islands are not eligible for Next Day Delivery. Where this option is chosen for a delivery address in any of these areas, the order will be delivered in 2-3 working days. You will still be charged the amount stated for this service.
Visit our Delivery Information page for more details.
* The Navigator must be returned within 14 days from the date of purchase. Customers must obtain and keep a proof of return in order to receive a refund or exchange on this product.