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Delivery Information

Delivery

CountryDelivery Option & CarrierDelivery Time*Cost  
UK mainland (England, Wales, Scotland excluding Highlands) Economy Delivery - Royal Mail 4-6 working days  FREE   
Premium Delivery - Royal Mail 2-3 working days  £3.99  

Northern Ireland, Highlands, Offshore Islands (excludes Channel Islands)

Not sure if this includes you? Check the postcodes at the bottom of this page 

Economy Delivery - Royal Mail 6-8 working days  FREE    
Premium Delivery - Royal Mail 4-6 working days  £3.99  
Republic of Ireland Tracked Delivery - DHL 4-6 working days  £3.99  

 

Delivery Terms & Conditions:

Hi-Tec Europe Limited guarantees that orders will be dispatched in time to be delivered within the delivery times stated above unless clearly communicated otherwise on the Delivery and Basket pages. However, unfortunately we cannot guarantee delivery within the timescales where circumstances beyond our control, such as extreme weather, prevent the postal service or relevant carrier from being able to make the delivery. 

On rare occassions, delivery times for Economy Delivery may be longer during periods of high demand. This will be clearly stated at the top of this page and on the basket page when this is the case, giving an indication of the delay up to a maximum of 14 working days.

How long will my order take to arrive? How much does delivery cost?

We offer a choice of delivery options. If you're not in a rush, choose from either FREE Economy Delivery and receive your items in 4-6 working days. If you need them sooner, choose Premium Delivery for £3.99 and receive your item in 2-3 working days.

Where do you ship to?

We currently deliver to the UK (excluding Channel Islands) and Republic of Ireland. Different delivery options are available depending on your location. Please see the table at the top of this page for full details. 
If you require a delivery outside of the UK and ROI, please visit our Global website to find details of stockists in your area.

Which carrier will deliver my order?

Royal Mail delivers all Economy and UK Mainland Premium Delivery orders. These deliveries are not tracked. DHL delivers all orders to Republic of Ireland. These are tracked deliveries.

Can my order be delivered to someone else or to a different address?

Yes. On our checkout page, you will have the option to enter an alternative shipping address and billing address. 

How do I know when my order has been dispatched?

You will receive an order confirmation email when you place your order, and then a second email to confirm when your order has been dispatched. 

Can I track my order?

Unfortunately we do not currently offer a tracked delivery service unless you are based in Republic of Ireland. For Republic of Ireland customers, please contact our Customer Services Team if you require a tracking number for your order.

Deliveries to Northern Ireland, Highlands and Offshore Islands

Deliveries to residents in Northern Ireland, Highlands and offshore islands will take approximately 2 working days longer to arrive than UK mainland deliveries. Below is a full list of postcodes which this applies to: 
  • AB31-56
  • BF (All)
  • BT (All)
  • FK17-21
  • GY (All)
  • HS (All)
  • IM (All)
  • IV (All)
  • JE (All)
  • KA27-28
  • KW (All)
  • PA20-80
  • PH15-50
  • TR21-TR25
  • ZE (All)

Do you ship to the Channel Islands?

Unfortunately we are unable to deliver to the Channel Islands.