|Technologies:||Dri-Tec, i-shield, MDT, OrthoLite® Impressions|
|Product Use:||Walking, Multi-Sport, Travel, Winter|
Great boots, but better communication needed
Service rating : Very happy with the boots I purchased, but communication is very poor. I returned boots for an exchange to a different size and heard nothing until a new pair arrived a week or so later. I would at least expect an e-mail to say that my parcel had been received and the exchange was being processed, I had started to worry that it had gone missing in the post...
Product : I took a chance and wore these boots for the first time on holiday in the Peak District this week. They were fantastic - comfortable, warm and light to wear and no need for thick woolly walking socks, only a lightweight pair needed and my feet stayed warm and dry with no rubbing or blisters.
Service rating : They are not even slightly waterproof, complete waste of money.
False advertising 😠😠😠
Product : Rubbish, not waterproof at all, complete waste of money
Service rating : Thank you for your feedback we are sorry to hear that you have been disappointed with your boots. We have emailed you to hopefully resolve this for you.
With Kind Regards,
Hi-Tec Europe Ltd.
Product : Thank you for your feedback we are sorry to hear that you have been disappointed with your boots. We have emailed you to hopefully resolve this for you.
With Kind Regards,
Hi-Tec Europe Ltd.
|Country||Delivery Option & Carrier||Delivery Time*||Cost|
|UK mainland (England, Wales, Scotland excluding Highlands)||Economy Delivery - Royal Mail||4-6 working days||£2.99 or FREE on orders over £40|
|Premium Delivery - Royal Mail||2-3 working days||£3.99|
Next Day Tracked Delivery - Interlink
|Next working day**||
£5.99 - any time
£10.99 - delivery before 12 noon
Northern Ireland, Highlands, Channel Islands, Offshore Islands
Not sure if this includes you? Check the postcodes at the bottom of this page
|Economy Delivery - Royal Mail||6-8 working days||£2.99 or FREE on orders over £40|
|Premium Delivery - Royal Mail||4-6 working days||£3.99|
|Next Day Tracked Delivery - Interlink||2-3 working days**||£5.99 - any time|
|Republic of Ireland||Tracked Delivery - DHL||4-6 working days||£3.99|
Delivery Terms & Conditions:
* Delivery times for Economy Delivery may be longer during periods of high demand. This will be clearly stated at the top of this page and on the basket page when this is the case, giving an indication of the delay up to a maximum of 14 working days.
Hi-Tec UK guarantees that orders will be dispatched in time to be delivered within the delivery times stated above unless clearly communicated otherwise on the Delivery and Basket pages. However, unfortunately we cannot guarantee delivery within the timescales where circumstances beyond our control, such as extreme weather, prevent the postal service or relevant carrier from being able to make the delivery.
** Next Working Day delivery orders must be placed before 1pm Monday-Thursday to be delivered next day. Orders placed before 12noon on Friday will be delivered Monday. Orders placed after 12noon on Friday or on Saturday and Sunday will be delivered on Tuesday. No orders will be shipped or delivered on UK Bank Holidays. Please be aware that residents from Northern Ireland, Highlands, Channel Islands and UK Offshore Islands are not eligible for Next Day Delivery. Where this option is chosen for a delivery address in any of these areas, the order will be delivered in 2-3 working days. You will still be charged the amount stated for this service.
Visit our Delivery Information page for more details.
* The Navigator must be returned within 14 days from the date of purchase. Customers must obtain and keep a proof of return in order to receive a refund or exchange on this product.