Help & Support

Returns & Exchanges

What is your standard returns policy (excludes Hi-Tec Navigator)?

Hi-Tec Europe Limited offer a generous 90-Day Returns Policy.
Returns are currently FREE for all UK customers via Collect+. Unfortunately, Republic of Ireland residents and those who are not able to get to a Collect+ store are still responsible for the cost of returns, unless your item is incorrect or faulty.
 
Items can be returned to us for either a size exchange or refund. This is providing that the item is returned within 90 days of your purchase date and that the items are in their original, reusable condition. This means that the product should not be damaged, dirty or marked. Therefore, please try on your new footwear on clean, carpeted surfaces and ensure you are happy with the look and fit before wearing them outside. In addition, please ensure you do not remove the tag or dispose of any of the original packaging until you are certain that you wish to keep the item.
 
Hi-Tec reserves the right to amend this returns policy at any time. 

What is the returns policy for the Hi-Tec Navigator shoes?

Hi-Tec Navigator shoes must be returned within 14 days from the date of purchase. Customers may choose from the usual Returns options listed below and this includes Free Collect+ Returns.

Customers MUST obtain proof of return and keep this safe until the item has been refunded. If the item is returned but not received by Hi-Tec and no proof of return can be provided by the customer, the item will not be refunded.

Hi-Tec Navigator shoes being returned for an exchange or refund must be received by the Hi-Tec office in their original, reusable, resalable condition, including all original parts and packaging. The product should not be damaged, dirty or marked. Therefore, please try on your new footwear on clean, carpeted surfaces and ensure you are happy with the look and fit before wearing them outside. In addition, please ensure you do not remove the tag or dispose of any of the original packaging until you are certain that you wish to keep the item.

Standard terms and conditions apply for faulty items. If you believe your shoes are faulty, please contact our Customer Services Team.

How do I return an item?

FREE RETURNS via Collect+
1. Fill in the form below to give us valuable feedback on why you are returning your item(s). Please note that this form is for feedback only and should not be used to request exchanges. If you wish to speak to us about your return or exchange, please contact our Customer Services Team.
 
2. Go to the Collect+ website and create your label
 

 
3. Print the label and affix it to your parcel
4. Repack the returned item(s) in the original packaging, including your dispatch note or original order confirmation, clearly stating on the paperwork whether you would like a size exchange or a refund.
5. Return your item to one of the 5,500+ Collect+ stores across the UK
 
Make sure to keep your proof of posting receipt until your refund or exchange has been processed.
 
ALTERNATIVE RETURNS OPTIONS (at your own cost)
If you do not have a local Collect+ Store or you are based in the Republic of Ireland, please follow the instructions below:
1. Repack the returned item(s) in the original packaging, including your dispatch note or original order confirmation, clearly stating on the paperwork whether you would like a size exchange or a refund.
2. Return your item to the address below using the postal service of your choice:
 
Hi-Tec Europe Ltd
E-Commerce Customer Service
Aviation Way
Southend on Sea
Essex
SS2 6GH
 
Make sure you keep your proof of posting receipt until your refund or exchange has been processed.

How long will it take to process my return?

Please allow up to 28 days once you have returned your item for the size exchange to be processed or the refund to be credited to your account. We will endeavor to process your return as quickly as possible.

What if you do not receive my returned item?

Please ensure you obtain a receipt as proof of your return and keep this safe until your refund or size exchange has been processed. Claims for lost returns may be refused if there is no receipt to prove that the item has been posted.
 
Proof of returns MUST be provided when returning Hi-Tec Navigator shoes. If a customer is unable to provide this, the amount paid for the shoes will not be refunded and they will not be exchanged or replaced.

What do I do if I received the wrong item or I think something is faulty?

Firstly, we’re really sorry if this has happened! If the incorrect item has been delivered to you, please contact our Customer Services Team who will assist you with this. 

What do I do if I suspect my item is faulty and I purchased it from a Hi-Tec retailer?

If you purchased your item from a Hi-Tec retailer, either in store or via any website other than www.hi-tec.co.uk, the retailer’s own returns policy and warranty offer applies. If you suspect a manufacturing defect, please return the item to the retailer you purchased it from.
 
Should you experience any problems in returning your item to the retailer, please contact our Customer Services Team who will do their best to assist you.