Help & Support

Delivery Information

Delivery

 

Country Delivery Option & Carrier Delivery Time* Cost
UK mainland (England, Wales, Scotland excluding Highlands) Economy Delivery - Royal Mail 4-6 working days  £2.99 or FREE on orders over £40 
Premium Delivery - Royal Mail 2-3 working days  £3.99

Next Day Tracked Delivery - Interlink

 

Next working day**  

£5.99 - any time

£10.99 - delivery before 12 noon

Northern Ireland, Highlands, Channel Islands, Offshore Islands

Not sure if this includes you? Check the postcodes at the bottom of this page 

Economy Delivery - Royal Mail 6-8 working days  £2.99 or FREE on orders over £40
Premium Delivery - Royal Mail 4-6 working days  £3.99
Next Day Tracked Delivery - Interlink  2-3 working days**  £5.99 - any time
Republic of Ireland Tracked Delivery - DHL 4-6 working days  £3.99

 

Delivery Terms & Conditions:

* Delivery times for Economy Delivery may be longer during periods of high demand. This will be clearly stated at the top of this page and on the basket page when this is the case, giving an indication of the delay up to a maximum of 14 working days.

Hi-Tec Europe Limited guarantees that orders will be dispatched in time to be delivered within the delivery times stated above unless clearly communicated otherwise on the Delivery and Basket pages. However, unfortunately we cannot guarantee delivery within the timescales where circumstances beyond our control, such as extreme weather, prevent the postal service or relevant carrier from being able to make the delivery.

** Next Working Day delivery orders must be placed before 1pm Monday-Thursday to be delivered next day. Orders placed before 12noon on Friday will be delivered Monday. Orders placed after 12noon on Friday or on Saturday and Sunday will be delivered on Tuesday. No orders will be shipped or delivered on UK Bank Holidays. Please be aware that residents from Northern Ireland, Highlands, Channel Islands and UK Offshore Islands are not eligible for Next Day Delivery. Where this option is chosen for a delivery address in any of these areas, the order will be delivered in 2-3 working days. You will still be charged the amount stated for this service.

 

How long will my order take to arrive? How much does delivery cost?

We offer a choice of delivery options, from lower cost Economy Delivery to a premium Next Working Day before 12 noon tracked delivery service. Please see the table at the top of this page for all delivery options and costs. 

Where do you ship to?

We currently deliver to the UK and Republic of Ireland. Different delivery options are available depending on your location. Please see the table at the top of this page for full details. 
If you require a delivery outside of the UK and ROI, please visit our Global website to find details of stockists in your area.

Which carrier will deliver my order?

We use different carriers dependent on the delivery option you choose. Royal Mail delivers all Economy and UK Mainland Premium Delivery orders. These deliveries are not tracked. Interlink delivers all Next Working Day Delivery orders and Premium Delivery to Highlands and islands orders. These are tracked deliveries. DHL delivers all orders to Republic of Ireland. These are tracked deliveries.

Can my order be delivered to someone else or to a different address?

Yes. On our checkout page, you will have the option to enter an alternative shipping address and billing address. 

How do I know when my order has been dispatched?

You will receive an order confirmation email when you place your order, and then a second email to confirm when your order has been dispatched. 

Can I track my order?

UK residents are able to choose a Next Day Delivery service which is a tracked service by Interlink. Republic of Ireland residents will receive a tracked delivery service with DHL.Please note that our Economy and Premium delivery is dispatched by Royal Mail and this cannot be tracked. 

Tracking information will not be sent directly to the customer. Please contact our Customer Services Team for this.

Deliveries to Northern Ireland, Highlands, Channel Islands, Offshore Islands?

Deliveries to residents in Northern Ireland, Highlands, Channel Islands and offshore islands will take approximately 2 working days longer to arrive than UK mainland deliveries. Below is a full list of postcodes which this applies to: 
  • AB31-56
  • BF (All)
  • BT (All)
  • FK17-21
  • GY (All)
  • HS (All)
  • IM (All)
  • IV (All)
  • JE (All)
  • KA27-28
  • KW (All)
  • PA20-80
  • PH15-50
  • TR21-TR25
  • ZE (All)