Help & Support

Cookie Policy

What are cookies?

This website uses cookies to collect information. Cookies are small data files which are placed on your computer or other mobile or handheld device as you browse this website. They are used to “remember” when your computer or device accesses this website. The cookies are essential to the effective operation of our website and to enable to you shop with us online. Cookies are also used to tailor the products and services offered and advertised to our customers, both on this website and elsewhere.

The table below explains the cookies we use and why.

Cookie Name Purpose More information
WhosOn Livechat whoson Used with the Whoson service to help us provide on-line chat services to the visitors of our website. See WhosOn privacy page.
Demandware Analytics   Used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site.   
Google Analytics _utma, _utmb, _utmc, _utmz Used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Click here for an overview of privacy at Google
Google Tag Manager   Manages tags on the website which send information to third parties used for marketing, analytics and testing.  
Google Plus One Cookies BEAT, ULS, NID, PREF These third party Google cookies are all typically written to the browser upon the loading of Google Plus One social media buttons.  
Another Google Cookies SID, APISID, HSID, SAPISID, SSID, NID, PREF, ULS These third party Google cookies are all typically written to the browser upon the loading of Google Maps, Street View and YouTube videos.  
Doubleclick Cookies Id,_drt_,test_cookie These are third party cookies; set by Doubleclick which is a business owned by Google. These cookies are used to manage our advertising. And tracks conversions coming from Google ads. See Google Privacy Policy
Addthis Cookies __atuvc, siteaud, ana_svc, uvc, __utma, __utmb, __utmc, __utmz, atgotcode, ssh, sshs, ssc, uit, di, dt, uid, __atuvc, PHPSESSID These cookies are created by Addthis JavaScript. We use AddThis across the site to allow sharing of content between different services. See AddThis’s Privacy Policy
Twitter Cookies guest_id, twll, remember_checked, __utma, __utmz, __utmv, k Third party cookies used by Twitter in managing the Twitter content display on this site such as Tweet, Follow and Mention buttons. See Twitters’s Privacy Policy
Facebook Cookies Lu, datr Third party cookies used by Facebook in managing the Facebook content display on this site such as Like, Suggest, and Recommend buttons. See Facebook Privacy
AdForm cookies TPC, GCM, cid, uid Third party cookies. These cookies used for advertising purpose. Set by Adform’s advertising technology. See AdForm Privacy Policy
PostcodeAnyWhere Cookie pcaInstallationId This Website uses Capture+, a service provider by PostcodeAnywhere. A single cookie called pcaInstallationId is used to retrieve a list of addresses previously retrieved by the user from PostcodeAnywhere database. See PostcodeAnyWhere Privacy Policy
ScreenW Cookie screenW Records the size of your browser window to determine if you are using a mobile device. If you are then the website will deliver content, like images, optimised for mobile devices to provide a better user experience.  
AppNexus   Third party cookies used by our affiliate, VE Interactive, for advertising purposes  
MyFonts Counter   This is a script tracking how many views each webfont on our site receives.   
Frontend frontend Used by the website to save session ID on the server.  
External_no_cache external_no_cache A flag used by the website which indicates whether caching is disabled or not.  

What are cookies used for?

The main purposes for which cookies are used are:

  1. For technical purposes essential to effective operation of website, particularly in relation to on-line transactions.
  2. To drive Hi-Tec Europe Limited marketing, particularly banner advertisements and targeted updates which are explained in more detail elsewhere in the Privacy Policy.
  3. To enable Hi-Tec Europe Limited to collect information about the browsing and shopping habits and activities of customers, including to monitor the success of campaigns, competitions etc.
  4. To enable Hi-Tec Europe Limited meet its contractual obligations to make payments to third parties when a product is purchased by someone who has visited our website from a site operated by those parties.

What information are collected? 

Some cookies collect information about browsing and purchasing behaviour by people who access this website via the same computer or device.  This includes information about pages viewed, products purchased and the customer journey around a website.  We do not, however, use cookies to collect or record information on users’ name, address or other contact details.  Hi-Tec Europe Limited is able to use cookies to monitor individual customer browsing and purchasing behaviour but third parties are not able to identify individual customers using cookies.

Who sets the cookies?

The cookies stored on your computer or other device when you access this website are set by Hi-Tec Europe Limited, our suppliers who partner with us to help deliver a high quality website and on-line shopping experience and other third parties.

Some cookies are set by or on behalf of Hi-Tec Europe Limited and are necessary to enable customers to a make purchases on our website. Cookies may also be set by third parties who participate with us in affiliate marketing programmes. 

How can I control what cookies are set?

By using this website, you consent to having the above cookies stored on your computer or device.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit: http://www.allaboutcookies.org.
To opt out of being tracked by Google Analytics across all websites visit: http://tools.google.com/dlpage/gaoptout.

How do I disable cookies?

If you want to disable cookies, you need to change your website browser settings to reject cookies.  How to do this will depend on the browser you use and we provide further detail below on how to disable cookies for the most popular browsers:

  • For Microsoft Internet Explorer: Choose the menu “tools” then “Internet Options” and click on the “privacy” tab under "settings". In Internet Explorer 11, you should then select "Advanced". Edit these settings accordingly for your preferences.
  • For Firefox: Choose the menu “Options”, then select “privacy”. Select the relevant options for your cookie preferences under the History section.
  • For Google Chrome: Click the Menu/Tools icon (3 dots) on the toolbar and choose "Settings". Click "Show Advanced Settings" and choose "Content Settings" under the Privacy section. In the "Cookies" section, edit these settings according to your preferences.
  • For Safari: Click "Preferences" then "Privacy". Edit these settings accordingly for your preferences.

What happens if I disable cookies?

This depends on which cookies you disable, but in general the site may not operate properly if cookies are switched off. If you only disable 3rd party cookies you will not be prevented from making purchases on this site but if you have used a cashback site, your purchase will not be tracked and you will be unable to claim cashback. If you disable all cookies you will be unable to complete a purchase on this site.
Please note that if you choose to disable any or all of the cookies set by this website, some website functionality will no longer be available to you.
 
If you have any other questions or concerns please contact us.