Help & Support

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Christmas & New Year Closure

If you have any questions, comments or feedback, our Customer Service Team is here to help! But just like anybody, they need to take a break now and then. Therefore, the Hi-Tec Europe customer services office will be closed from 4pm on Friday 22nd December 2017 and will reopen at 9am on Tuesday 2nd January 2018. No calls or emails will be answered during this time, nor will any returns be processed. Our team will endeavour to answer all emails and phone messages as soon as possible upon their return. We apologise for any inconvenience caused.


Monday-Friday from 9am-5.00pm excluding bank holidays
  • Customer Services: 01702 561321
  • TREK Activity Tracker Wearable Customer Support : 01865 589507
  • Trade Enquiries: 01702 541741

Live Chat

Monday-Friday from 9am-5.00pm excluding bank holidays
Click on the Live Chat button on the right hand side.


Hi-Tec Europe Limited  
Aviation Way
Essex SS2 6GH
United Kingdom


Email us at or complete our online form below and a member of our team will get back to you. We aim to respond to all customer queries within 1-2 working days.